Help Center
Account, Sign-In & Password Recovery
TradeInvoice Pro accounts use either Google sign-in or an email address with a password. Most sign-in problems come down to one of the questions below — and every one of them has a quick fix.
I forgot my password. How do I reset it?
On the sign-in screen, tap “Forgot password?” and enter the email address you signed up with. The app sends a password reset link to that address — open the email on your phone, tap the link, and choose a new password. You can then sign in normally with the new password.
If the reset email doesn't arrive within a couple of minutes, check your spam or junk folder first. Also double-check you entered the exact address you registered with — a reset link is only sent if an account exists for that email.
If you originally signed up with Google, there is no password to reset — just tap “Sign in with Google” and pick the same Google account you used before.
I never received the 6-digit email verification code
When you create an account with email and password, the app emails you a 6-digit verification code to confirm the address is really yours. It normally arrives within a minute.
If it hasn't: check spam and junk folders, confirm the email address on the verification screen is spelled correctly, and use the resend option on that screen to request a fresh code. Each new code replaces the previous one, so always enter the most recent code you received.
Codes expire after a short time for security. If yours has expired, request a new one rather than retrying the old code.
Should I sign in with Google or with email and password?
Both work identically once you're in — same features, same data. Google sign-in is one tap and has no password to forget. Email and password works everywhere and doesn't need a Google account.
The important thing is to keep using the same method you signed up with. Signing in with a different method or address creates a separate account, which is the most common reason someone opens the app and finds their invoices “missing” — they're in the other account.
My invoices disappeared after signing in
Almost always this means you've signed into a different account than the one that created the invoices — for example, you registered with email + password but tapped “Sign in with Google” this time, or you used a second email address.
Sign out, then sign back in with the exact method and address you originally used. Your invoices, clients and settings are stored against your account and will all be there.
If you're certain you're in the right account and data still looks wrong, contact support from the in-app chat or this website — we can check what's stored server-side.
How do I delete my account?
Full account deletion is built into the app — you don't need to email anyone. Go to Settings and choose the account deletion option under your security/privacy settings. Deletion removes your account and data in line with GDPR.
If you want a copy of your data first, run a data export from Settings before deleting — see the “Bug reports, data & privacy” topic for how exports work.
Deleting the app from your phone does not delete your account; use the in-app deletion so everything is removed properly.
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